Shipping policy

Updated: October 9, 2026

Free US Shipping

Shipping is free on all orders within the United States — no minimum purchase, no code needed. We currently ship within the United States only.

Processing Time

Orders are typically processed within 2–3 business days.

Estimated Delivery Time

Estimated delivery is 4–7 business days after your order ships, depending on your location and carrier service levels. Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak shipping periods. Blu Onyx is not responsible for carrier delays once the package has been handed to the carrier.

Shipping Address

Please enter a correct and complete shipping address at checkout. If a package is returned due to an incorrect address, the customer is responsible for all reshipment fees. This policy does not cover failed delivery attempts or packages marked as delivered by the carrier.

Tracking

Tracking numbers may take 24–48 hours to update after label creation. Orders containing multiple items may arrive in separate packages. Refunds or replacements cannot be issued for partial deliveries while other items are still in transit.

Damaged, Defective, or Incorrect Shipments

If your product arrives damaged, defective, incorrect, or missing parts, please contact us within 48 hours of delivery at support@bluonyxinc.com with your order number. Please include clear photos (or a short video) of the damage or defect, plus a photo of the shipping label and packaging. Reporting quickly helps preserve carrier claim eligibility. Once verified by our support team, we will guide you through next steps under our Return & Refund Policy.

Lost or Missing Packages

If tracking shows your order as delivered but you did not receive it, please file a claim with the shipping carrier or local post office and share the claim ID with us. Once verified, our team will advise next steps under our Return & Refund Policy.

Returns

All returns must follow the Blu Onyx Return & Refund Policy and be authorized by our team first — an official Return Merchandise Authorization (RMA) is required. Unauthorized returns sent without an RMA cannot be processed or refunded. The return address will be provided after RMA approval. Blu Onyx does not offer exchanges.