Shipping policy

Updated: July 15, 2026

Welcome to Blu Onyx! Your satisfaction is our top priority, and we are fully committed to providing you with a seamless recovery journey. We stand firmly behind the quality of our premium physical recovery gear.

Please read our Shipping Policy carefully to understand your rights and our procedures.

Processing & Production Time

Delivery: 2-6 Business Days (More Time and Extra Fee for * Heavy and Big-size Products)

Orders are typically processed within 2–3 business days.

Shipping Costs

Shipping costs vary by item and are calculated at checkout based on product size, weight and destination. Blu Onyx currently ships within the United States only free of charge to our customers.

Estimated Delivery Time

Estimated delivery time after processing is 4–7 business days, depending on your location and carrier service levels.

Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak shipping periods. Blu Onyx is not responsible for carrier delays once the package has been handed to the carrier.

Shipping Address Responsibility

Customers are responsible for entering a correct and complete shipping address at checkout.

This policy does not apply to:

  • Failed delivery attempts
  • Packages marked as delivered by the carrier

If a package is returned due to an incorrect address, the customer is responsible for all reship fees.

Tracking Information

Tracking numbers may take 24–48 hours to update after label creation. Orders containing multiple items may arrive in separate packages.

Refunds or replacements cannot be issued for partial deliveries while other items are still in transit.

Damaged, Defective or Incorrect Shipments

If your product arrives damaged on arrival, is defective, incorrect, or missing parts, please contact us within 24–48 hours of delivery.

To help us resolve this quickly:

  1. Email support@bluonyxinc.com with your order number.
  2. Provide clear photos or a short video demonstrating the defect or damage.
  3. Include a photo of the shipping label and packaging.

Shipping damage must be reported as soon as possible to ensure carrier claim eligibility. Once verified by our support team, we will provide instructions according to our Return & Refund Policy.

Lost or Missing Packages

If tracking shows your order as delivered but you did not receive it, we require:

  • A claim ID from the shipping carrier or local post office

Once the claim is verified, our team will advise next steps according to our Return & Refund Policy.

Returns

All returns must follow the Blu Onyx Return & Refund Policy.

Returns must be authorized by our team first. Unauthorized returns sent without an official Return Merchandise Authorization (RMA) cannot be processed or refunded. The return address will be provided after RMA approval.

Blu Onyx does not offer exchanges.