Refund policy

Updated: July 15, 2026

 

Welcome to Blu Onyx! Your satisfaction is our top priority, and we are fully committed to providing you with a seamless recovery journey. We stand firmly behind the quality of our premium physical recovery gear.

 

Please read our Return and Refund Policy carefully to understand your rights and our procedures.

 

20-Day Return Window

 

We offer a 20-day return policy for unopened, unused items in their original, resalable packaging. 

 

Returns:

  • Must include all accessories
  • Must include manuals
  • Must include original packaging
  • Must not be damaged by customer
  • Must be in “like‑new” condition

Return Shipping: The customer is responsible for arranging and paying for return shipping.

 

**Restocking Fee: ** Because our wellness and recovery products are subject to strict hygiene and safety standards, any returned items are subject to a 20% restocking fee to cover our professional inspection and sanitization process.

In addition to the 20% restocking fee, the following may apply:

 

  • Deductions for missing parts
  • Deductions for damaged packaging
  • Deductions for signs of use
  • Deductions for unauthorized returns

Important Shipping Rule: Please DO NOT ship items back to the address on the original shipping box. All returns must be authorized by our team first. Unauthorized returns sent without an official Return Merchandise Authorization (RMA) cannot be processed or refunded. The return address will be provided after RMA is approved.

 

Damaged, Defective or Incorrect Items

 

If your product arrives damaged on arrival, is defective, incorrect or is missing parts, please contact us within 24 - 48 hours of delivery. To help us resolve this quickly:

 

1. Email support@bluonyxinc.com with your order number.

2. Provide clear photos or a short video demonstrating the defect or damage.

3. Include a photo of the shipping label and packaging.

 

Shipping damage must be reported as soon as possible to ensure carrier claim eligibility. Once verified by our support team, we will provide you with return instructions.

 

Non-Returnable Items

  • These items that cannot be returned or refunded under any circumstances.
  • Items marked as “Final Sale”
  • Opened hygiene‑related products
  • Items with missing accessories
  • Items with signs of use
  • Customized or special‑order items
  • Items without original packaging
  • Items damaged due to customer misuse

Return & Refund Process

 

Step 1 (Contact): Reach out to us at support@bluonyxinc.com with your order number and details of your request.

Step 2 (Review): Our team will review your request within 24 hours and provide an authorized return label or solution.

Step 3 (Drop-off): Once approved, securely pack your item, attach the label and drop it off at the designated carrier location.

Step 4 (Refund):  Once the returned item is received and inspected at our warehouse, refunds are processed within 48 hours to your original payment method.

 

Refund Processing Times

 

Refunds go back to the original payment method.  Refunds cannot be redirected to another card or account.  The time it takes for funds to appear in your account depends on your payment method:

 

PayPal: 1–2 business days after refund confirmation

Credit Card: 3–15 business days (depending on your financial institution)

Klarna / Afterpay: 3–14 business days

 

Standard 12-Month Manufacturer's Warranty

 

To ensure long-term peace of mind, all products are backed by a comprehensive standard 12-month manufacturer’s warranty covering manufacturing defects or mechanical failures. Please review the manufactures information to file a warranty claim.

 

Blu Onyx will assist with connecting you with the manufacture to discuss their warranty policy with proof of purchase from Blu Onyx.

 

Order Cancellations

 

We process orders rapidly to ensure fast delivery. If you need to cancel or modify your order, please contact us immediately at support@bluonyxinc.com. Once an item has been dispatched from our fulfillment warehouse, the order cannot be canceled or redirected and the above return policies will apply.

 

Refusal of Delivery/ Return to Sender

 

  • If delivery is refused, refund will be forfeited.
  • If package is returned due to incorrect address, customer will pay the reship fee.

Exchanges

 

Blu Onyx does not offer direct exchanges.  Customers may return eligible items and place a new order.

 

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Disclaimer: Blu Onyx reserves the right to the final interpretation of this Return and Refund Policy. For any questions, please contact support@bluonyxinc.com.