FAQs

1. What is your return policy?

We offer a 20-day return policy for unopened and unused items in their original packaging. All returns require an authorized RMA.  Unauthorized returns cannot be processed or refunded. Because our recovery gear is wellness and hygiene-sensitive, opened or used items are subject to a strict inspection and 20% restocking fee. Customers are responsible for return shipping costs on change-of-mind returns.

Additional deductions may apply for missing parts, damaged packaging, signs of use or unauthorized returns.

2. My item arrived damaged or is missing parts. What should I do?

If your product arrives damaged, defective, or is missing any components, please contact us at support@bluonyxinc.com within 24 - 48 hours of delivery. To help us process your request quickly, please include:

  • Your order number
  • Clear photos or a short video showing the issue
  • A photo of the shipping label and packaging

Once verified, our team will provided authorized return instructions.

3. Can I return my order if I simply changed my mind?

Yes. Unopened items in their original, resalable condition can be returned within 20 days. For change-of-mind returns, the buyer is responsible for arranging and paying for return shipping. Please contact us first, DO NOT send packages back to the warehouse address on your shipping box, as unauthorized returns cannot be processed.

Non-Returnable items include:                                               

  • Final Sale
  • Opened hygiene items
  • Missing accessories
  • Signs of use
  • Customized items
  • No original packaging
  • Customer misuse

4. Do your products come with a warranty?

Yes! To give you long-term peace of mind, all of our products are backed by a comprehensive 12-month standard manufacturer's warranty covering any manufacturing defects or mechanical failures.

5. How do I request a return or file a warranty claim?

To initiate any return, replacement, or warranty claim, simply email our support team at support@bluonyxinc.com with your order details and details of your request. Our team will review your case and respond with a solution or return instructions within 24 hours.

6. How long does it take to receive my refund?

Once your returned item is received and inspected at our warehouse, we process refunds within 48 hours. Depending on your payment method, the funds will typically appear in your account within:

  • PayPal: 1–2 business days
  • Credit Card: 3–15 business days (depending on your bank)

7. Can I cancel or modify my order after placing it?

If you need to change your shipping address or cancel your order, please email us immediately. We can easily update or cancel your order as long as it has not yet shipped. Once an item is dispatched from our warehouse, we are unable to cancel or redirect it.

8. Where do your products ship from?

We utilize multiple fulfillment warehouses across the United States. Your order will automatically ship from the warehouse closest to your delivery address to ensure the fastest possible shipping time (typically 1–7 business days).

Shipping Time

Delivery Days: 2-6 Business Days (More Time and Extra Fee for * Heavy and Big-size Products)

Processing Time: 2-3 Business Day